Frequently Asked Questions


Why should I choose Virtual Care Group?


We provide a way to access services when it’s not easy to find a therapist or physician nearby or when struggling to fit appointments into a busy schedule. Online visits allow you to see licensed providers from the comfort of your own home.

Who can use Virtual Care Group services?


Eligible members.

What types of providers can I see?


Depending on your plan, you’ll be connected to our national network of licensed therapists and/or board-certified physicians. Our providers have a wide variety of specialties and some offer their services in multiple languages.

Is this a safe way to receive healthcare services?


Yes! You can meet with therapists or physicians through our secure, live video connection using your laptop, smartphone, or tablet.

Is my information secure?


Confidentiality is an important part of our Code of Ethics. We take your privacy very seriously. Laws are also in place to protect your privacy. Our platform is designed to be a private, secure, HIPAA-compliant platform that allows you to safely consult with one of our therapists or physicians online.

Where are services available?


Treatment is accessible from virtually anywhere within the United States.

Can virtual care handle emergency or crisis situations?


Behavioral: Yes! The Virtual Care Group offers 24/7/365 On-Demand Crisis Counseling.

Medical: No. Virtual care is intended to handle non-emergency medical situations. Virtual care is NOT meant for medical emergencies. If you are experiencing a medical emergency, call 911 or go to your nearest emergency room.

Behavioral Health Services

Why should I choose online therapy?


Online therapy provides a way to access services when it’s not easy to find a therapist near you or when you just can’t fit therapy into your busy schedule. Online visits allow you to see licensed providers from the comfort of your own home.

Do you have to be an adult to use our behavioral health services?


No, minors can be seen with parent or guardian consent.

Can I speak with the same therapist each time I have a visit?


Absolutely, and we encourage you to find a therapist that you feel comfortable with so you can build the trust you need to work through your difficulties. However, if at any time you feel you need to choose another therapist, you can. Because we often have multiple providers available in each state, you are welcome to explore and find the right therapist for you.

Can I have a visit by phone instead of video?


While we recommend video consultations as best practice for behavioral health sessions, we do offer telephone visits as a secondary option.

When can I talk to a therapist?


Many providers have availability for appointments not only during daytime hours, but evenings and weekends too. Once you choose a therapist, you can set an appointment with them directly at a time convenient for you.

Will I be charged more if I speak to a therapist on a night or weekend?


No. The cost is the same no matter when you have your visit.

Can I schedule recurring appointments?


Absolutely! Our therapists are meant to be ongoing. At the end of your visit, your therapist will schedule a follow-up appointment.

Medical Health Services

When should I choose virtual medical care?


If you’re considering an ER or an urgent care visit for a non-emergency medical issue, your primary care physician is not available, request prescriptions or get refills, traveling and in need of medical care, and/or during or after normal business hours, nights, weekends and holidays.

Does virtual care replace my PCP (Primary Care Physician)?


No! Virtual care is not intended to replace your primary care physician. For common or chronic conditions, a virtual care visit can often replace a physician’s office, urgent care, or emergency room visit.

Are there any instances when physicians will refuse to treat someone?


Yes! One instance that may occur would be if the chief complaint and resulting diagnosis is of higher acuity, in which case treating through virtual care would be inappropriate. Physicians will also refuse treatment to minors who are not accompanied by a parent or legal guardian.

What is the average response time?


The average response time is ten minutes. It is important to note that the wait periods are necessary for the physician to read your health information in advance of a consultation.

Are physicians part of a call center?


No! Physicians are state-licensed, board-certified, and credentialed professionals.

Do I consult with a real physician located in the U.S.?


Yes! Members consult with U.S. Board Certified physicians, state-licensed family practitioners, pediatricians, and emergency medicine physicians who reside in the United States. When you request a consultation, you will be connected with a physician licensed to practice in your state.

Will the physician review my medical history before speaking with me?


Yes! You must provide your medical history to the physician prior to the visit.

Are physicians available 24/7/365?


Yes! Physicians are available 24 hours a day, seven days a week, 365 days a year including holidays.

Can physicians write a doctor’s note?


No! Physicians are unable to write notes for “leave or absence.”

Will the physician send a treatment report to my regular PCP?


Yes, this can be done with your permission.

Can I get a prescription from a physician?


Yes! If the physician believes medication is warranted, he or she can write a prescription for non-narcotic medications, which can be sent electronically to your preferred pharmacy. Physicians WILL NOT prescribe controlled substances, psychotropic, or lifestyle drugs.

Can I choose which pharmacy I use?


Yes! You have the ability to choose your pharmacy prior to the visit.

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